Managed Service & Sales History

CUSTOMERS LOGO ACQUISITIONS

customers Logo acquisition

Maximized Customers return on investment

Radiant Systems, Inc and several successful Value Added Resellers (VAR’s) provided the opportunity to work with Tier-1 providers (i.e. Channel Partners, Engineers, Product Developers, Directors, and CEO’s) with manufacturers like IBM, Dell, Panasonic, Sharp, Posiflex, PAR Technologies, Amaranth, and NCR.  Read More

Michael Rutherford represented information technology solutions for manufacturers and resellers that contributed to the success of the attached logo list of acquired customers. It was these customer relationships that allowed the Radiant Systems Aloha to grow to be one of the most successful brands in the industry. The reseller channel went through growth and than a consolidation as a result the company was purchased by Radiant Systems that eventually led to the NCR acquisition.

In the information technology industry as the sales operations manager for Radiant Systems, Inc. – the Irvine Division who aquired Jadeon Inc whose revenue grew from $2.5mm Service Contracts to new system sales of over $17.2MM. The overall number of licensed business software keys were 5,800 with over 1,200 contracted accounts receiving 24/7 support. The POS Technology served the West Coast independent restaurant industry and major restaurant chains throughout the World.  Radiant Systems, the manufacturer whose sales were over $300MM – was acquired by NCR in 2011 for $2.1BB.

There are over 1 Million restaurants in the United States. Our leading-edge technology point-of-sale system tools for accounting,  sales, operations & marketing were designed to serve independent and small, med and large chain hospitality companies. Our customers were companies such as Johnny Rockets Corp, Tilted Kilt, Jamba Juice, Peets Coffee, Red Robin just to name a few, and Yard House, who is now part of Darden Restaurants. We managed thousands of proposals, contracts, and over 5,800 software keys, and supported along with the reseller channel over 60,000 restaurants across the country.

Our division represented the highest level of innovation, quality and reliability of service. Where we managed relationships and ensured our customers would get the best return on their investment, by providing a complete portfolio of services to support their technology needs before, during and after their system/product/service initial purchase, deployment & installation.  Our services included the Sales of Hardware, Software: Professional Services, Managed Services, System Maintenance Services, Service Account Management and 24/7 Help Desk.

“As a manager, I had fiscal responsibility for the sales operations & marketing department. I managed our staffing and sales deliverables & client expectations objectives & company resources for account project management.”

PRODUCT & SERVICES

HARDWARE SERVICES 

  • Microsoft Exchange Servers
  • Dell Optiplex 9020 /SQL Server
  • RAID – Back-up
  • MS Cash Drawer
  • Epson TM-U220 Printer
  • Epson TM-T88V Printer
  • IBM
  • Panasonic
  • Sharp
  • Posiflex
  • Par Technologies
  • Radiant Systems
  • NCR P1230
  • NCR P1530
  • NCR P1515 Terminal

SOFTWARE SERVICES 

  • Aloha QSR/TS POS
  • MenuLink BOA.NET
  • Insight Enterprise – Cloud
  • Web online ordering systems
  • Configuration Center
  • Aloha Kitchen
  • Restaurant Guard (Security software)
  • Loyalty
  • Gift Cards

PERIPHERAL DEVICES

  • Scanners
  • Digital cameras
  • Video cameras
  • Security systems
  • Handhelds
  • Tablets
  • Access Points
  • SonicWall/Firewalls
  • Network Cabling

PROFESSIONAL SERVICES

We maximized the success of our operations by providing Professional Services. Our professional services organization had the technical expertise and industry experience to provide the highest level of service and support throughout the solution design and implementation process. Our technicians refined new systems to unique business processes, removing the burden for our customers, their operations and IT staff.

MANAGED SERVICES  

We minimized or eliminated installation problems we offered, by consulting and selling subscription-based Managed Services. At the time our price point average to manage network security was one of the first subscription models in the nation, after hardware, software & installation costs to monitor system through enterprise alerts (0ur call center help desk was additional). We enabled our customers to focus on their operations instead of data, where we were the first to offer subscription Managed Services within the Radiant reseller channel with our partnership with SonicWALL and the creation of enterprise reporting back in 2004-08 – after which our  solution offering was purchased by Radiant Systems. We supported the network and credit card PCI compliancies at a time it was just becoming a sense of urgency with new regulations.  We provided services that relieved small, med, and large organizations of the burden of managing and supporting their own IT infrastructure.

SYSTEM MAINTENANCE SERVICES

In 2004, as a small reseller with less than 10 employees, and growing to a staff of 100 within a 4 year period, we maximized our customer’s service expectations & options by employing technicians in areas across the country. We could service and support one of our national accounts, who had 30 or more stores within a 75 mile radius. Our service pricing model was based on these financial principals before using the reseller channel as a partner. We were able to grow our company to meet the need to manage up-time and minimize business disruption by providing tiered pricing for Maintenance Services. DEPOT, 7-5, 7-11, 5 days and 7/24 –

Even as a reseller prior to Radiant System purchase, we led the industry with our field service teams in every part of the country. We were dedicated to providing prompt and 24/7 quality services. We consistently achieved service levels above 97% and customer satisfaction levels greater than 98%. As we grew our reseller business we became more valuable to Radiant Systems, as an investment into our processes. Our service team supported not only Radiant hardware and software; we support several third-party hardware and software applications.

SERVICE ACCOUNT MANAGEMENT  

As a leader assigning and managed dedicated Service Account Management professionals to be the single point of contact for key accounts, where we maximized our customers return on investment for major accounts and enterprise customers. We grew our business by assisting our customers in their growth.

HELP DESK

We resolved our customer’s issues quickly from a single point of contact with our level 1 & level 2 Help Desk service offers. Our Help Desk call center was on call 24x7x365 with a highly-experienced team of passionate professionals to troubleshoot system issues to resolution.

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